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Residential

Frequently Asked Questions

GENERAL FAQs

How do I maintain my TORLYS floor?

ALL TORLYS floors are easy to maintain. Simply vacuum or sweep your floors once a week or as needed. To clean your floors, use TORLYS Natural Glow® Eco-Friendly Maintenance Kit once a week or as needed. Clean up any spills with a cloth.

What is the TORLYS Bulldog™ Easy Plank Replacer?

Only TORLYS offers you the Bulldog, a tool that allows you to repair any plank in your floor, even if it’s in the middle of your room, with no power tools and little dust or noise. Ask your TORLYS retailer for details.

What is the Uniclic® joint?

The Uniclic® joint is a patented joint guaranteed to resist gapping, warping and cupping and is integral to all TORLYS smart floors. Some floating floors promote their joint systems, but if it doesn’t say Uniclic®, it’s not the same. During installation, it doesn’t require messy glues or chemicals, or nails of any kind. Uniclic® creates a remarkably stable and gap-resistant floor, and because the click joint process is reversible, the floor can be re-used up to 3 times under warranty.

Can I install a TORLYS Floors myself?

All TORLYS Smart Floors include the patented Uniclic® joint, a nail-free joint technology that ensures a great-looking floor and makes installation easy. All you need is a saw, hammer, installation kit, tape measure, pencil and some time to install your floor. Or you could also use a professional installer. Ask your local TORLYS dealer for more details on installation.

What is the TORLYS Bulldog™ Easy Plank Replacer?

Only TORLYS offers you the Bulldog, a tool that allows you to repair any plank in your floor, even if it’s in the middle of your room, with no power tools and little dust or noise. Ask your TORLYS retailer for details.

Can I order samples of TORLYS floors?

Of course! TORLYS Online Sample Ordering makes it easy to request any flooring sample. For a small fee, order a minimum of three 4” x 6” flooring samples of the style of your choice.

What is the TORLYS Trade-in Value?

The TORLYS Trade-In Value is an innovative new program – the first of its kind! Years down the road when you want to change your floor, TORLYS will provide you up to 20% of the original purchase price of your old TORLYS floor. Register your warranty for your new floor. For more information and to register your warranty click here. Applies to purchases in Canada only.

What is the 30/30, 30/60, 30/90 Satisfaction Guarantee?

If after 30 days from installation you are not satisfied with the colour or style of your TORLYS floor, contact your retailer and TORLYS will replace your floor with a TORLYS floor of equivalent value. Applies to professionally installed floors only. All you pay is the cost of installation. For more information and to register your warranty click here.

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HARDWOOD FAQs

Can I put TORLYS Hardwood anywhere in my house?

TORLYS Hardwood is an engineered product, well-suited for installation below grade, over concrete and even over existing floors. Depending on the application, underlays and/or vapour barrier may be required. Ask your TORLYS dealer for more information on different applications and what you may require. Check details at: www.torlys.com/installation.

Should I expect shade variation in my TORLYS Hardwood?

Yes. Variation of shade, grain and even knots are characteristic of hardwood floors. In fact some species, Rosewood for example, will exhibit wild grain and colour variation as an integral part of their inspiring beauty.

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LAMINATE FAQs

What makes TORLYS Laminate floors different than other floors?

1) Laminate Layers. Multiple layers compose each laminate plank in order to look and feel like real wood and create greater durability – all at an affordable price. A backing layer provides a moisture barrier and added stability. Patented Uniclic® Joint – The most advanced, gap-resistant joint system available today. Real wood-like textures featuring natural designs. A top finishing layer to ensure your floor stays beautiful year after year.

2) Smart Technology. Like all TORLYS Smart Floors, a unique production process ensures an environmentally friendly floor. TORLYS Laminate Floors are made in Europe and North America. Its North American produced Laminate floors, contain no less than 74% recycled and fast growing softwood from managed forests for this state-of-the-art high density Smart Core.

3) No harmful VOCs. TORLYS Laminate Floors help you create a healthier home as they contain no harmful VOC emissions and exceed California Indoor Air Quality standards, among the most stringent in the world.

Can I put TORLYS Laminate Floors anywhere in my house?

TORLYS Laminate is an engineered product, well-suited for installation anywhere in your home; below grade, over concrete and even over existing floors. Depending on the application, different underlays will be required. Ask your TORLYS retailer for more information on different applications and what you may require.

Have a question?

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CORK FAQs

Can I put TORLYS Cork floors anywhere in my house?

TORLYS Cork floors are an engineered product, well-suited for installation below grade, over radiant heated sub floors, over concrete and even over some existing floors. TORLYS CorkPlus™ attached underlay is included in your floor, but depending on the application, different underlays and vapour barrier may be required. Ask your local TORLYS dealer for more information on different applications and what you may require. Check details at: www.torlys.com/installation.

Should I expect shade variation in my TORLYS Cork floors?

Yes. Variation of shade and grain are characteristic of cork floors. Because cork is a natural material, no two planks are alike, which adds to its beauty. Some colour and shade variation should be expected. Always work from several boxes at the same time and shuffle planks for the best visual appearance. Colour variation as an integral part of cork’s inspiring beauty.

Does cork flooring fade with exposure to sunlight?

Cork, like all natural products, has a distinctive natural colouring that will age over time and lighten if installed near direct sunlight. Ensure you have the proper window coverings to diffuse direct sunlight on your cork floor.

How do I keep my TORLYS Cork floor looking new?

It can be years before the natural beauty of your Cork floor will need to be rejuvenated. As soon as a wear pattern is visible, simply apply TORLYS Dressing. NOTE: Do not apply TORLYS Dressing on new floors.

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LEATHER FAQs

What makes TORLYS Leather different from other floors?

First, they are environmentally friendly! Using 100% recycled leather is a natural way to ensure a cycle of material re-use, where leather that would otherwise be wasted is used to create exceptional flooring. Second, TORLYS Leather Floors help you create a healthier home as they contain no harmful VOC emissions, no added formaldehyde and exceed California Indoor Air Quality standards, among the most stringent in the world.

Can I put TORLYS Leather anywhere in my house?

TORLYS Leather is an engineered product, well-suited for installation below grade, over concrete and even over existing floors. Depending on the application, different underlays and/or a vapour barrier may be required. Ask your TORLYS dealer for more information on different applications and what you may require.

Have a question?

If you don’t find the answer above, please contact us.

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