Residential

TORLYS Peace of Mind Assurance

One look and you know that TORLYS Smart Floors are beautiful from the start. But how will they perform tomorrow? All TORLYS floors are backed by a superior warranty, assuring their beauty and your peace of mind for years to come.

Warranty

Use the chart below to find the TORLYS floor that is perfect for you. All collections, all floors are rated using a convenient and easy-to-follow system.

PEACE OF MIND ASSURANCE*

Vista
Premier
Elite
Designer

PERFORMANCE WARRANTY
Hardwood, Laminate, Cork & Leather
Wear Warranty 25 year limited 30 year limited 35 year limited
Laminate Water Warranty 35 year limited
Laminate Stain and Fade 25 year limited 30 year limited 35 year limited
Structure Lifetime Lifetime Lifetime
No Gapping Lifetime Lifetime Lifetime
When 30-60% humidity
maintained

PERFORMANCE WARRANTY
EverWood & EverTile
Wear Warranty 20 years 25 years 30 years
Stain Warranty 20 years 25 years 30 years
Water Warranty 20 years 25 years 30 years
Structure Lifetime Lifetime Lifetime
No Gapping Lifetime Lifetime Lifetime
When temperature at the surface of the flooring does not exceed 100°F / 38°C.
HEALTHY HOME
Indoor Air Quality
We follow some of the most stringent standards in the world.
TORLYS flooring products meet California Section 01350 and/or FloorScore Certification.

MOVE IT & REUSE IT*
Re-purpose guarantee*
Move your TORLYS
floor to another room
or another home
1-time Move
under warranty
2-times Move
under warranty
3-times Move
under warranty
Trade In Value*
Toward the purchase
of a new TORLYS floor.
5%
– up to 25 years
10%
– up to 30 years
20%
– up to 35 years
Satisfaction Guaranteed* 30/30 days
If after 30 days
you are not satisfied
with the colour or
style you chose,
you have 30 days
to order another
TORLYS floor.
30/60 days
If after 30 days
you are not satisfied
with the colour or
style you chose,
you have 60 days
to order another
TORLYS floor.
30/90 days
If after 30 days
you are not satisfied
with the colour or
style you chose,
you have 90 days
to order another
TORLYS floor.

*Move It & Reuse it – Repurpose Guarantee, Trade in Value and Satisfaction Guaranteed. For TORLYS flooring installed floating. Valid only in Canada.

*Certain elements of the TORLYS Peace of Mind warranty are not honoured with Nailed It installations: 30/60/90 Satisfaction Guarantee, Trade-in Value, and Move It, Re-use It warranty.

Warranty Registration

Please complete and submit the form below to register your warranty. If you have any questions, please feel free to call us toll-free at 1-800-461-2573. Our Customer Service Center is open Monday through Friday, 9:00 a.m. to 6:00 p.m. EST. The TORLYS Warranty Registration Program is only valid for products bought and installed in Canada.

First Name: *

Last Name: *

Address: *

City: *

Country: *

Province: *

Postal Code: *

Email: *

Confirm Email: *

Phone Number:

Purchase Date: *

Installation Date: *

Is this floor replacing another registered TORLYS floor?*
Yes         No

Product: *

If you are unable to find your product in the dropdown menu above, please select "MY FLOOR IS NOT IN THIS LIST" and a customer service representative will follow up with you in order to complete your registration.

Total Purchased Area (sq. ft.): *

Total Price: *

Dealer Name: *

Dealer City: *

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Warranty Literature

Laminate

Laminate
Designer

Laminate<br />DesignerDownload PDF >>

Laminate
Elite

Laminate<br />EliteDownload PDF >>

Laminate
Premier

Laminate<br />PremierDownload PDF >>

Hardwood

Hardwood
Designer

Hardwood<br />DesignerDownload PDF >>

Hardwood
Elite

Hardwood<br />EliteDownload PDF >>

Hardwood
Premier

Hardwood<br />PremierDownload PDF >>

Cork

Cork
Designer

Cork<br />DesignerDownload PDF >>

Cork
Elite

Cork<br />EliteDownload PDF >>

Cork
Premier

Cork<br />PremierDownload PDF >>

EverWood / EverTile

EverWood / EverTile Elite

EverWood / EverTile EliteDownload PDF >>

EverWood / EverTile Premier

EverWood / EverTile PremierDownload PDF >>

EverWood Vista

EverWood VistaDownload PDF >>

Leather

Leather
Designer

Leather<br />DesignerDownload PDF >>

Radiant-heated sub-floors

Radiant
Heat

Radiant<br />HeatDownload PDF >>

Warranty Overview

Peace of Mind Assurance

Peace of Mind AssuranceDownload PDF >>

Warranty Details

These warranties apply to the original end user, are not transferable, and cover only approved product applications. Please note that these warranties are valid from the date of purchase as shown on the consumer’s invoice, starting June 1, 2011.

These warranties are valid only if proper installation (including the use of TORLYS recommended underlayment products), and maintenance procedures, are followed. Check with TORLYS Inc. (1-800-461-2573) for detailed information.

This Warranty is not prorated!

Warranty Types:

1. Wear-through Warranty
This is restricted to wear on the surface of the boards. The wear must be readily visible and measure a minimum of 1.4 square centimeters (0.5 square inches). Gloss reduction is not considered wear.

2. Stain Warranty
Regular household products (such as food, beverages and daily-use cleaning products) will not stain your TORLYS Laminate flooring.

3. Fade Warranty
TORLYS Laminate flooring will not noticeably fade from exposure to sunlight or normal artificial light.

4. Lifetime Structural Warranty
We guarantee that this product is free from manufacturing defects and will remain free of these defects for as long as you own your residence.

5. Lifetime Joint Integrity Warranty / No Gapping Warranty
The joint will remain secure and the planks will not come apart. Note: All TORLYS floors are engineered to minimize gapping that can occur in natural floors with seasonal fluctuations. Minor gapping (up to 0.2mm or 0.01 inches), without the unlocking of the planks, may occur and is not considered a defect.

Note: the most frequent causes of excessive gapping are:

  • Not meeting the required use of expansion joints (see installation instructions).
  • Floor being pinned down by mouldings incorrectly installed, i.e, floor being pinned down by nails or glue.
  • Joints not properly clicked together or debris caught in the joints.
  • Extreme dryness conditions (R.H.).

Important: gaps/open joints on TORLYS can be closed with the use of the TORLYS Bulldog® Easy Plank Replacer.

Exclusions:

The following are expressly excluded from the present guarantee:
1. Defects or damage caused by installation that does not comply with TORLYS recommended floor installation procedures (for details see installation instructions). Any failure as a result of improper installation is the sole responsibility of the flooring contractor and/or installer.
2. Inadequate product choice for the flooring use conditions.
3. Damage due to improper maintenance. Refer to the TORLYS Maintenance Instructions, or contact TORLYS Inc. (1-800-461-2573) for recommended products.
4. Unapproved modification or repair.
5. Damage due to exposure to excessive heat, wetness or dryness. It is recommended that relative humidity in a home remain in the healthy range of 30-60% throughout the year. Keeping humidity within this range may require the use of a dehumidifier or a humidifier depending on the climate conditions.
6. This Warranty does not cover denting, splits, warping, soiling or abuse caused by items such as inline skates, roller skates, stiletto heels, golf shoes or pets.
7. Accidents or misuse.
8. Replacement of materials, which have been installed, and that contain obvious visual defects.
9. Dissatisfaction with colour, shade or texture variations from samples or printed colour illustrations.
10. Damage caused by scratches, gouges, scuffs, punctures, tears, indentations, burns, lack of proper furniture rests; improper storage or incident such as fire, flood (also plumbing leaks such as overflowing of sinks or similar water damage) or abuse.
Note: Sliding heavy furniture or appliances may permanently damage your TORLYS floor.
11. Problems caused by moisture, mildew, alkaline substances or hydrostatic pressure.
12. This warranty only applies to TORLYS brand, first quality products.
13. Responsibility under this warranty only applies to hidden defects. These are defects that were not visible before or during the installation of the TORLYS floor.

How to Make a Claim:
Notify the dealer who sold you the material promptly, in writing. You must supply proof of purchase. Include the product name, quantity involved and installation costs (if applicable.).

Once the dealer verifies the claim, the retailer will notify a TORLYS representative and if necessary, an inspection will be arranged. If you are unable to contact your dealer or are not satisfied with the dealer’s recommendation, please contact TORLYS at 1-800-461-2573 – ext. 2376.

If a product defect is verified, TORLYS will arrange with the respective dealer for the repair or replacement of the defective portion of the floor. If the floor needs to be replaced partially or in whole, the replacement material will be the same design and coloration as the original. If the original flooring is no longer available, then other TORLYS flooring product of similar type and of equal or higher value will be supplied. TORLYS will repair or replace a floor one time during the life of its Warranty.

Disclaimer:
TORLYS Inc. excludes and will not pay consequential damages (any loss of time, inconvenience, expenses, costs, etc.) under this Warranty. Repair or replacement of flooring material is the sole remedy. This Warranty includes the cost of labour only if professionally installed, or the replacement of defective floorboards only, when the homeowner to whom this Warranty applies did the installation.

TORLYS Inc. offers no warranty, express or implied, other than the one described herein; including any warranty of merchantability or suitability of the product for a particular purpose, and no other remedies shall be available except for those provided herein. This Warranty shall not be deemed to have failed its essential purpose while TORLYS Inc. is willing to repair or replace defective goods.

Guaranteed trade-in value? Now that’s smart!

Years down the road when you want to change your floor, and purchase a new TORLYS floor, TORLYS will provide you with a Trade-in Value of up to 20% of the original purchase price of your old floor. Simply register the warranty when you purchase your new TORLYS floor.

Valid on purchases made as of June 1st, 2011 in Canada.

How to claim your Trade-in value?

1. Purchase a new TORLYS Floor to replace your original TORLYS floor. Both floors need to be registered on-line and sold to the same address . This trade-in value is valid only for the original owner and is non-transferable.

2. Check the box in your on-line warranty registration form saying this floor replaces a TORLYS floor purchased no earlier than June 1st, 2011.

3. Send us a digital BEFORE and AFTER picture to customerservice@torlys.com. The digital ‘BEFORE’ picture must be taken of the room showing the original TORLYS Floor and half of the room. The digital ‘AFTER’ picture must be taken of the room showing the new TORLYS floor and half of the room. On the email, please indicate the SKU numbers and product names of the original and new floors along with your full name as registered.

4. Note: By sending TORLYS digital BEFORE and AFTER pictures, you give TORLYS permission to post the pictures on our website album showing examples of Trade-In Value program. Your name will not be posted. However the city may be posted.

5. TORLYS will send you a cheque equal to the trade-in value of your original floor to the address of your installation:

  1. Premier – 3 Leaf flooring  green3leaf
    5% of the original purchase price of the flooring (not including installation or taxes) for up to 25 years after the purchase of the original floor.
  2. Elite – 4 Leaf flooring  green4leaf
    10% of the original purchase price of the flooring (not including installation or taxes) for up to 30 years after the purchase of the original floor.
  3. Designer – 5 Leaf flooring  green5leaf
    20% of the original purchase price of the flooring ( not including installation or taxes) for up to 35 years after the purchase of the original floor.

6. You will need to live on your original TORLYS floor for a minimum of 2 years before replacing the floor and being eligible for trade-in value. We encourage you to repurpose your original TORLYS floor by re-installing it into another room, by selling it or by donating it to Habitat for Humanity.

Should you have further questions, please address them to asktorlys@torlys.com.

Guaranteed Trade-In Value. Now that is smart and only available through TORLYS.

Changed your mind? Relax, it’s a TORLYS Smart Floor.

TORLYS understands that sometimes things can change when you are decorating! Once your floors is installed in your home environment if may not reflect what you envisioned. TORLYS wants you to be happy with your selection, therefore If after 30 days from installation you are not happy with the colour or style of the TORLYS Floor you chose, please contact your retailer and TORLYS will replace your floor with a new TORLYS Floor of equivalent value. All you pay is the installation and labour costs.

How does the program work?

1. Register your Peace of Mind Assurance Warranty
2. Live with your floor for 30 days. If after 30 days you are not satisfied contact your dealer and order your new TORLYS Floor.
3. If you purchased a:

  1. Premier – 3 Leaf flooring green3leaf
    You qualify for the 30/30 plan. If after 30 days you are not satisfied with your floor, you have 30 days to order another TORLYS Floor from the same dealer. Your dealer will charge you only labour costs associated with the removal and replacement of your TORLYS floor.
  2. Elite – 4 Leaf flooring green4leaf
    You qualify for the 30/60 plan. If after 30 days you are not satisfied with your floor, you have 60 days to order another TORLYS Floor from the same dealer. Your dealer will charge you only labour costs associated with the removal and replacement of your TORLYS floor.
  3. Designer – 5 Leaf flooring green5leaf
    You qualify for the 30/90 plan. If after 30 days you are not satisfied with your floor, you have 90 days to order another TORLYS Floor from the same dealer. Your dealer will charge you only labour costs associated with the removal and replacement of your TORLYS floor.

Frequently Asked Questions and Conditions

  1. What happens if my new TORLYS Floor costs more money than the original floor I purchased?
    Answer: Your dealer will charge you the difference in cost.
  2. What happens if my new TORLYS Floor costs less money than the original floor?
    Answer: Under the terms of this program you will not receive a credit or rebate for the difference in cost. You are encouraged to select a floor of equal value.
  3. Do I have to select my replacement floor from the same dealer?
    Answer: Yes. This ensures one point of contact and easy follow-up.
  4. Does the original floor need to be professionally installed by the dealer?
    Answer: Yes. Professionally trained installers ensure proper installation and enable us to re-use your original TORLYS Floor for charitable causes.
  5. How many times can I replace the floor in my room?
    Answer: There is a limitation of one replacement floor per purchase.
  6. What if the floor was vandalized?
    Answer: No replacement will be made should the TORLYS floor be subjected to vandalism, abuse, improper maintenance, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.
  7. This is a replacement warranty and does not apply to matters covered by other warranties.

NOTE: This is a replacement warranty that only relates to the consumer’s dissatisfaction with the colour or style  of the TORLYS flooring he / she chose. It does not apply to matters covered by other warranties.